Privacy Policy

1. Our Commitment to Privacy

Clínica Dental Integral Cozumel ("we," "us," or "our") is committed to protecting the privacy and security of your personal and medical information. This Privacy Policy explains how we collect, use, store, and protect your data in compliance with Mexican federal privacy laws (Ley Federal de Protección de Datos Personales) and international best practices.

2. Information We Collect

Personal Information:

• Name, date of birth, and contact information (email, phone, address)
• Emergency contact information
• Payment and billing information
• Communication preferences

Medical and Dental Information:

• Complete medical and dental history
• Current medications and allergies
• Treatment plans and records
• Diagnostic images (X-rays, scans, photographs)
• Treatment outcomes and follow-up notes

Website Usage Information:

• IP address and browser information
• Pages visited and time spent on site
• Referral sources and search terms
• Cookie data for site functionality

3. How We Use Your Information

We use your information for the following purposes:

• Treatment: Providing dental care, treatment planning, and follow-up
• Communication: Appointment reminders, treatment updates, and emergency contact
• Billing: Processing payments and insurance claims
• Legal Compliance: Meeting regulatory requirements and maintaining records
• Quality Improvement: Analyzing outcomes and improving services
• Marketing: Sending newsletters and promotional offers (with your consent)

4. Information Sharing and Disclosure

We do not sell, rent, or trade your personal information. We may share your information only in these circumstances:

• With Your Consent: When you explicitly authorize information sharing
• Service Providers: Dental laboratories, specialists, and medical professionals involved in your care
• Legal Requirements: When required by Mexican law or regulatory authorities
• Emergency Situations: To protect health and safety in urgent circumstances
• Business Transfers: In case of clinic sale or merger (with continued privacy protections)

5. Data Security

We implement comprehensive security measures to protect your information:

• Encrypted data transmission (SSL/TLS)
• Secure electronic health records system
• Access controls and authentication requirements
• Regular security audits and updates
• Staff training on privacy and security
• Physical security of paper records
• Secure backup and disaster recovery systems

6. Your Privacy Rights

Under Mexican privacy law, you have the following rights:

• Access: Request copies of your personal and medical information
• Correction: Request correction of inaccurate or incomplete information
• Cancellation: Request deletion of information (subject to legal retention requirements)
• Opposition: Object to certain uses of your information
• Data Portability: Receive your information in electronic format
• Withdrawal of Consent: Revoke consent for marketing communications

To exercise these rights, contact us at: privacy@clinicadentalintegralcozumel.com

7. Cookies and Tracking Technologies

Our website uses cookies to improve functionality and user experience:

• Essential Cookies: Required for site functionality
• Analytics Cookies: Help us understand site usage
• Preference Cookies: Remember your settings and language choice

You can control cookies through your browser settings. Disabling cookies may affect site functionality.

8. International Data Transfers

For international patients, your information may be stored on servers located in Mexico. We ensure appropriate safeguards are in place when transferring data across borders. By using our services, you consent to the processing of your information in Mexico in accordance with this Privacy Policy.

9. Data Retention

We retain your information for as long as necessary to provide services and comply with legal obligations. Medical records are retained for a minimum of 5 years as required by Mexican health regulations. Marketing information is retained until you opt out or request deletion.

10. Children's Privacy

For patients under 18 years of age, we collect information only with parental or guardian consent. Parents/guardians have the right to review, correct, or delete their child's information.

11. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The updated policy will be posted on our website with the revision date. Significant changes will be communicated to patients via email.

12. Contact Information

For questions about this Privacy Policy or to exercise your privacy rights, contact:

Privacy Officer
Clínica Dental Integral Cozumel
Email: privacy@clinicadentalintegralcozumel.com
Phone: +52 987 100 3414
Address: Avenida 30, San Miguel de Cozumel, Quintana Roo, Mexico