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Warranty & Refund Policy

Our Commitment to Quality and Your Satisfaction

We Stand Behind Our Work

At Clínica Dental Integral Cozumel, we use only premium materials and proven techniques to ensure long-lasting results. All our dental work is backed by comprehensive warranties that protect your investment.

1. Treatment Warranties

Dental Implants

Warranty Period: Lifetime on implant fixture

Coverage: Implant failure, loosening, or fracture

Crown Warranty: 10 years on ceramic crown

Porcelain Veneers

Warranty Period: 15 years

Coverage: Chipping, fracture, or debonding under normal use

Crowns & Bridges

Warranty Period: 10-15 years (material dependent)

Coverage: Structural failure, fracture, or fit issues

Composite Fillings

Warranty Period: 5 years

Coverage: Filling failure or secondary decay at margins

Root Canal Treatment

Warranty Period: 5 years

Coverage: Treatment failure requiring retreatment

Teeth Whitening

Warranty Period: 2 years

Coverage: Touch-up treatment if staining recurs

2. Warranty Conditions

Our warranties are valid under the following conditions:

  • Patient maintains recommended oral hygiene practices
  • Patient attends all scheduled follow-up appointments
  • No trauma or injury to treated area
  • No use of teeth as tools (opening packages, biting nails, etc.)
  • Nightguard is worn if prescribed (for bruxism patients)
  • Regular professional cleanings every 6 months
  • No smoking (for implants and periodontal treatments)

3. Warranty Exclusions

Warranties do not cover:

  • Normal wear and tear from use
  • Damage from accidents, trauma, or injury
  • Failure to follow post-treatment care instructions
  • Complications from undisclosed medical conditions
  • Changes in bite or jaw alignment from other causes
  • Bone loss from systemic diseases
  • Modifications or repairs by other dentists without authorization
  • Aesthetic preference changes (color, shape dissatisfaction)

4. Warranty Claims Process

To file a warranty claim:

  1. Contact us immediately at +52 987 100 3414 or info@clinicadentalintegralcozumel.com
  2. Provide photos and description of the issue
  3. Schedule an evaluation appointment (remote or in-person)
  4. Our dentist will assess if the issue is covered under warranty
  5. If approved, repair or replacement will be scheduled at no charge
  6. Travel costs for warranty work are patient's responsibility

5. Refund Policy

Deposits and Pre-Treatment Payments

Cancellation Before Treatment Begins:

  • More than 14 days before appointment: 100% refund minus $50 administrative fee
  • 7-14 days before appointment: 50% refund
  • Less than 7 days before appointment: No refund (deposit forfeited)

After Treatment Has Started

Once treatment has begun, refunds are evaluated case-by-case:

  • Materials ordered and lab work completed are non-refundable
  • Completed treatment phases are non-refundable
  • Unsatisfactory results will be corrected at no charge rather than refunded
  • Patient-initiated discontinuation of treatment forfeits remaining payments but no refund for completed work

Satisfaction Guarantee

We are committed to your satisfaction. If you are not satisfied with aesthetic results (color, shape, appearance), we will make adjustments at no additional charge within 30 days of final delivery. This does not constitute a refund but ensures you are happy with the final outcome.

6. International Patient Considerations

For patients traveling from abroad:

  • Warranty work requires return to Cozumel unless arrangements made with partner dentist
  • Travel and accommodation costs for warranty visits are patient's responsibility
  • Remote consultations available to assess warranty claims
  • Partner dentists in USA/Canada may perform warranty work with our authorization
  • Emergency care costs will be reimbursed if covered under warranty

7. Documentation and Records

To maintain warranty coverage, patients must retain:

  • Treatment receipts and invoices
  • Warranty certificate (provided at treatment completion)
  • Treatment records and radiographs
  • Proof of recommended follow-up visits

Questions About Your Warranty?

Our warranty and refund policies are designed to be fair and transparent. If you have questions about coverage, claims, or refunds, please contact our patient care team:

Email: warranty@clinicadentalintegralcozumel.com
Phone: +52 987 100 3414
WhatsApp: +52 987 100 3414

Last Updated: January 2025
This warranty policy applies to all treatments completed after January 1, 2025.